FAQs

Processing time:

All shipping times are estimated to be 2-8 business days.

All Apparel Clothing like (t-shirts, sweatshirts, etc.) that is made to order takes approximately 2-8 business days for production.

Non-apparel like (Mugs, Phone cases) takes 2-5 business days for production. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

97.66% of our orders are shipped within 5 business days. 

U.S. shipping ranges from 2 - 8 business days depending on destination.

Returns and Exchanges

For all non made-to-order items, we accept unworn, unwashed, with tags on merchandise for return or exchange.  Returns and exchanges can be made within 30 days of purchase. Please allow 1-2 weeks for your return to be received and processed.

You are responsible for the shipping fees for returning your items and the original shipping fees are non-refundable in case of returned items. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not guarantee items will be in stock in case of exchanges. We recommend placing a new order online for the desired item and requesting a return for the item you wish to return. This will help ensure you get items while they are in stock. 

Do you ship worldwide?

Not. We don't ship internationally! We only ship within United States.

Shipping Issues:

One Way Christian Store is not responsible for items sent to the incorrect address or undelivered items. Please check the shipping address closely before placing your orders. 

In case of returns, the customer is responsible for shipping. One Way Christian Store is not responsible for items lost in transit.  

One Way Christian Store is not responsible for delays in shipping caused by the USPS, FedEx weather or other events out of our control. 

If your package is confirmed to be lost in transit and you selected a shipping option that is insured, reach out and we will help issue a replacement. One Way Christian Store is not responsible for lost packages or uninsured packages shipped via USPS First Class or FedEx.

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order.

I'm unsure about a size. How can I get help?

You can view our sizing chart to help with sizing and fit questions. 

Do you offer shipping with tracking?

Do the products have any warranty?

Yes, We have a full 30-day money back guarantee. If you are unsatisfied with any of our products, we'll gladly return your investment but shipping costs are to be covered by yourself. In the case of damaged or incorrect items received, items will be replaced if we are informed within 30 days of purchase.

Do all the items in orders always ship together?

Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. If you wish to have your order held and all shipped together, please make a note at checkout so you can receive all the orders at the same time.  

I received my order and it is incorrect! What do I do?

Please email support@onewaychristianstore.com as soon as possible with your order number and an image or detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?
Please email support@onewaychristianstore.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

How do I sign up for the newsletter?

Our newsletter is a great way to never miss out and you can sign up

 If you have any other questions, please contact us at support@onewaychristianstore.com